In an emergency…
Plumbing emergencies happen to everyone. Nearly every day we get a panicked call from a home or business owner because they have a blown faucet, a backed-up toilet or a burst pipe. We deal with these emergencies every day, but we know that you do not. Here are few things to do in an emergency plumbing situation to help manage the issue and prevent further damage before you give us a call:
1. For a leak, shut off your water
You never want water leaks to continue in your home. As soon as you see evidence of one, shut off the water supply to the fixture that you suspect is leaking, such as your sink or toilet. If you can’t determine where the leak is originating or if the fixture shut-off doesn’t stop the leak, turn off your home’s main water supply, which is commonly located near your home’s water meter.
2. Turn off your water heater
If the emergency affects your water heater in any way, it’s best to cut power to prevent damage to your unit. Before you do, though, make sure your main water valve is shut off. If you have a gas water heater, turn the gas off first.
3. Assess the situation
Before you call us, gather as much information about the situation as possible. That will help us do an initial assessment of your issue, which will determine which technician and what tools we send out to help you. Information such as where a water leak is coming from, the age of your equipment and what has happened leading up to the situation will be invaluable to us when you call.
4. Call us-we’re here for you
Once you’ve taken steps to make your home and system safe and minimized the risk of further damage, give us a call. We’re here for you, any time. If it is after regular business hours, our on-call technician can make an initial assessment and help you determine if a technician needs to visit your home immediately or if you could save after-hours rates by securing your system and waiting until regular business hours.